About
Who We Are
IntellecTechs, Inc. is a Service-Disabled Veteran-Owned Small Business (SDVOSB – No. 828 850 458), Veteran-Owned Small Business (VOSB), Economically Disadvantaged Women Owned Small Business (EDWOSB), a Small Disadvantaged Business (SDB), and premier provider of professional services to commercia and federal customers. IntellecTechs core competencies include Information Technology (IT) governance encompassing portfolio management, financial management, enterprise architecture, policy writing and enforcement, resource planning, and IT process management. IntellecTechs provides a full array of solutions to over 100 government and commercial sector customers to include the Department of the Navy’s Chief Information Office (DONCIO), Naval Education and Training Command (NETC), Space and Naval Warfare Systems Command (SPAWAR)Program Executive Office, Enterprise Information Systems (PEO EIS), the Next Generation Enterprise Network (NGEN) for both the U.S. Marine Corps (USMC) and the U.S. Navy (USN), National Aeronautics and Space Administration (NASA), United States Agency for International Development (USAID), U.S. Department of Veterans Affairs (VA), and the National Oceanic and Atmospheric Administration (NOAA).
Since 2008, IntellecTechs has provided support to local government and commercial customers, including large government contractors; commercial real estate companies; and employee benefit and financial services. We have continuously grown and expanded our service offerings each year while maintaining our customer base by providing outstanding performance. We have more than one third of our staff within the Hampton Roads area and have local surge support personnel available 24 hours a day.
All our contracts, government and commercial, are supported by our IT Service Desk, which operates 24 hours a day, 7 days a week from our corporate headquarters. Our Service Desk has implemented IT service management (ITSM) processes that align with the IT Infrastructure Library (ITIL) framework of best practices. Our Service Desk has an established 1-800 number, web-based chat, and web-based form to receive and record information from our clients. We utilize our internally developed web-based TrackIT system, which is comparable to today’s industry standard to record, track, assign, monitor, and complete tickets of reported concerns, issues, and outages. Our Service Desk personnel specialize in customer relations, working with users to understand and accurately document the problem details; and then coordinating with our Engineers and Technicians to ensure we respond and complete all routine service requests within four (4) hours. On average, we close more than 9,000 tickets per year with an average hour supported per ticket of 0.44 hours. We use remote access tools to support our customers in the Hampton Roads area and across the United States from our headquarters located in Virginia Beach and offer onsite support when necessary to resolve issues and concerns quickly. Finally, we survey our customers’ network and projected needs to continuously improve our offerings.
Join Our Team